Hmm I'd be a little careful about speaking to them on the phone at this stage. I'd be interested in speaking either face to face or ni writting as you could end up saying something you didn't want to on the phone, even a small slip of the tongue can cause nightmares with legal wrangles.
Next time they phone if you answer I would suggest that you say that you are not willing to discuss the matter over the phone and would like either a face to face meeting or at the very least something written.
I can't seem to remember where you got to with them but I would assume you have taken legal advice to reclaim the money.. Something about you were going to take them to small claims?
If you have said you want to take them to small claims they may now be trying to 'Talk you round' by trying to get you to admit the fault was yours and except a small refund as a gesture of goodwill.
I'm always a little concerned when dealign with claims over the phone as they may well tape the conversation and only use half in their defence.
If they do phone and try and talk to you you might want to throw the 'Twisting my words' line at them and suggest that perhaps this is *not* the best course of action.
I dunno.. I think you may get your money back but sadly your never get a "I'm Sorry" which at the end of the day is what you deserve.
I feel pretty grim at the moment myself as my wifes car blew up on Friday and the local ford garage have been about as much help as a hole in the head, which is not good for a car under warranty and less than 2 years old! Grr..
Anyway so you know - My borther-in-law complains like a good'en about *anything* and has had some results over the years too.. Sort of makes you wonder if you have to be a Pro to get results though
